Return & Exchange Policy
Your satisfaction matters to us. We want every customer to have a smooth and secure shopping experience.
Our Policy
- Exchange and return rights are guaranteed for all our customers and apply to all products available in our store.
- All products can be exchanged or returned according to the terms and conditions mentioned in this policy.
- The product must be returned in its original condition and inside its original packaging.
- Returns are accepted within 3 days and exchanges within 7 days from the purchase date.
- How To Request A Return Or Exchange
To request a return or exchange, please contact us through our Contact Us page or our available communication channels. Please send a photo of the product, along with your city, address, and order number.
If the product is damaged, defective, or does not match what was agreed upon, we will help you replace it with another product.
Refund Conditions
A full refund will be provided if the product received is completely different from the description shown on our website product page.
We are not responsible for expectations regarding product usage that were not mentioned in the product description on our website.
Need Help?
If you have any questions about returns, exchanges, or your order, please contact us. We are always happy to assist and make sure your experience with Maison Wassim remains positive.